Terms and Conditions Use of the 1irm Platform

1 Introduction & Acceptance of Terms

Welcome to 1irm, an online entertainment platform offering a wide range of casino games, slots, live dealer games, and sports betting for adult players in Malaysia. This Terms and Conditions document ("Terms") governs all aspects of your use of the website, mobile app, and any services provided by 1irm.

By accessing or using the 1irm platform in any way – whether browsing the website, downloading the app, registering an account, making a deposit, or joining any game – you hereby acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, along with all policies referenced within, including our Privacy Policy and Responsible Gambling Policy.

If you do not agree with any part of these Terms, you must stop using the platform immediately and contact our support team to close your account if applicable.

2 Eligibility & Registration Requirements

To use 1irm services, you must meet all of the following eligibility requirements at the time of registration and throughout the duration of your account usage:

• Be at least 18 years old on the date of registration.
• Be residing in a territory or country where online gambling activities are not specifically prohibited by local laws applicable to you personally.
• Not currently on the self-exclusion list of any gambling platform or recognised exclusion programme.
• Have full legal capacity to enter into a legally binding agreement.
• Be acting on your own behalf and not as an agent, representative, or intermediary for any third party.
• Not using funds obtained through illegal means for any deposit or transaction on the platform.

KYC Verification Process

As part of our commitment to security and compliance, 1irm conducts comprehensive KYC (Know Your Customer) checks. You are required to provide a valid government-issued ID (MyKad, passport) and proof of current address when requested. Failure to complete the KYC process within the specified timeframe may result in a temporary account suspension, and withdrawals cannot be processed until verification is complete.

3 User Account & Responsibilities

Each player is only permitted to hold one (1) active account at 1irm at all times. Multiple account registrations by the same individual, whether using different personal information or different devices, are strictly prohibited and constitute a serious violation of these Terms.

Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. 1irm will not be liable for any losses arising from unauthorised access to your account resulting from your own negligence in safeguarding your login information.

• Use a strong, unique password – a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) from your account security settings.
• Do not share your account credentials with anyone, including family members.
• Log out of your account when using a public or shared device.
• Report any suspicious activity to our support team immediately.

Accurate Account Information

You must ensure that all information provided during registration and profile updates is accurate, complete, and up to date. Providing false or misleading information is a breach of these Terms and may result in account closure without notice.

4 Deposit & Withdrawal of Funds

1irm supports a wide range of secure and convenient payment methods for deposits and withdrawals, including local bank transfers (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank), e-wallets (Touch 'n Go eWallet, GrabPay), and other payment methods available on the platform from time to time.

Deposit Requirements

• The minimum deposit amount is as stated on the deposit page at the time of the transaction.
• All deposits must be made from an account or payment method registered in your own name.
• Deposits from third-party sources will not be accepted and will be returned.
• 1irm reserves the right to request proof of ownership of any payment method at any time.

Withdrawal Requirements

• Withdrawals are only processed to a bank account or digital wallet registered under the same name as your 1irm account.
• Completed KYC verification is required before your first withdrawal can be processed.
• Withdrawal processing times are as stated on the withdrawal page, depending on the chosen method.
• Daily, weekly, and monthly withdrawal limits depend on your account's VIP level.
• 1irm reserves the right to withhold withdrawals for security and anti-fraud review purposes.

5 Bonuses, Promotions & Rewards

1irm offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, tournament promotions, and VIP program rewards. Each promotion is subject to specific terms stated on the relevant promotions page.

General Rollover Requirements

Unless otherwise stated in specific promotion terms, all bonuses credited to your account are subject to rollover (re-wagering) requirements before any bonus funds or associated wins may be withdrawn. Rollover requirements are expressed as a multiple of the bonus amount received.

• For example, a RM100 bonus with a 20x rollover means you need to place bets totalling RM2,000 before a withdrawal is permitted.
• Only wagers on eligible games count towards fulfilling the rollover requirement.
• Certain games may contribute a different percentage toward the rollover requirement.
• Each bonus has its own validity period. Bonuses that are unused or rollover requirements that are not fulfilled within the validity period will expire automatically.

6 Casino & Slot Game Rules

All games offered at 1irm use a Random Number Generator (RNG) system that has been certified by internationally recognised independent auditing bodies. This ensures that the outcome of every game is truly random and fair to all players.

Game Results

The outcome of all games is final and cannot be disputed unless there is clear evidence of a technical failure verified by the 1irm technical team. In the case of a proven technical failure, 1irm reserves the right to void the round in question and refund the wagered amount to the player.

Connection Interruption

In the event of a disconnection during gameplay, 1irm will use server records to determine the outcome and ensure the account is credited or debited correctly. Players are advised to ensure a stable internet connection before starting a gaming session.

7 Sports Betting

The 1irm sports betting platform offers betting opportunities on a wide range of sporting events from around the world, including football, basketball, tennis, cricket, and more. All sports bets are subject to the specific rules outlined in the platform's betting section.

• Odds displayed are accurate at the time of display and may change until the bet is confirmed.
• Confirmed bets cannot be cancelled or amended except under circumstances stated in the betting rules.
• If a sporting event is postponed or cancelled, the relevant bet settlement rules will apply.
• 1irm reserves the right to refuse or limit any wagering at our sole discretion.
• Bets suspected of being based on insider information or match manipulation will be voided.

8 Prohibited Conduct

The following activities are strictly prohibited on the 1irm platform and may result in immediate account closure, balance freezing, and legal action where applicable:

• Registering or using multiple accounts.
• Using automation software, bots, scripts, or any unauthorised tools to play or bet.
• Exploiting software bugs, odds display errors, or any system vulnerabilities.
• Engaging in collusion with other players in multiplayer games.
• Bonus churning or systematically placing low-risk wagers to fulfil rollover requirements without genuine intent to play.
• Using another person's credit card or bank account to make deposits.
• Any form of money laundering using the 1irm platform.
• Spreading false information or making defamatory statements about 1irm.
• Harassing, threatening, or behaving abusively towards customer support staff.

9 Account Closure & Suspension

By Player

You may close your account at any time by contacting the 1irm customer support team. Prior to closure, all eligible funds (after fulfilling any applicable rollover requirements) will be returned to you via your registered payment method within a reasonable timeframe.

By 1irm

1irm reserves the right to suspend or close any player's account at any time, with or without prior notice, if:

• Player violated any part of these Terms.
• There is suspicion of fraud, money laundering, or other illegal activity.
• Player failed to complete the required KYC verification within the specified timeframe.
• The account has been inactive for the period specified in our inactive account policy.
• Required by the relevant authority or regulatory body.

10 Limitation of Liability

The 1irm platform is provided "as is" and "as available". While we make every effort to ensure the platform operates smoothly at all times, 1irm makes no guarantee that the platform will always be available, free from errors, or meet all of your specific requirements.

To the extent permitted by applicable law, 1irm shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of or inability to use our platform, including but not limited to loss of gaming funds, service disruptions, or technical failures beyond our reasonable control.

11 Privacy & Data Protection

The collection, use, and protection of your personal information is governed by the 1irm Privacy Policy, which forms part of these Terms. By accepting these Terms, you also agree to the terms of our Privacy Policy.

In summary, 1irm collects personal information necessary to operate its services, process transactions, comply with legal requirements, and improve the user experience. We do not sell or disclose your personal information to third parties for marketing purposes without your consent, except as stated in the Privacy Policy. For full details, please refer to the Privacy Policy us.

12 Changes to Terms & Applicable Law

1irm reserves the right to modify, update, or replace any part of these Terms at any time at our sole discretion. Significant changes will be communicated to registered users via in-app notification or email at least 7 days before taking effect, except in urgent situations requiring immediate changes for security or legal compliance reasons.

Continued use of the 1irm platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the changes, you have the right to close your account before the effective date.

Law & Jurisdiction

These Terms are interpreted in accordance with the laws applicable to the platform operator. Any dispute arising from or relating to these Terms shall first be resolved through negotiation, and if unsuccessful, through arbitration or a court of competent jurisdiction.