We understand how important privacy is to every player. This Privacy Policy clearly explains how 1irm collects, uses, stores and protects your personal information – without confusing legal jargon, straight to what matters to you.
Every security feature we build is designed to ensure your personal information remains safe and fully under control at all times.
All data transmitted between your device and 1irm's servers is protected by 256-bit SSL encryption – the same encryption technology used by leading banking institutions. No third party can intercept your information during transmission.
Your personal information is stored on servers protected by multi-layered firewalls, strict access controls, and 24/7 monitoring. Bank card numbers are never stored directly in our systems – we use internationally recognized payment tokenization.
1irm never sells, rents or trades players' personal information to any third party for marketing or commercial purposes. Your data belongs to you – it is not a business asset for us to sell to advertisers.
You have full rights to access, correct, download or delete your personal information from your 1irm account. Contact our support team via Live Chat to submit any request relating to your personal data.
We use cookies to enhance your browsing experience on the 1irm platform. You can manage your cookie preferences through your browser settings at any time. We only use cookies required for core functionality and platform performance analytics.
1irm's Privacy Policy is built in accordance with internationally recognised data protection standards. All our data handling procedures are regularly audited to ensure ongoing compliance with applicable legal and regulatory requirements.
1irm takes our responsibility to protect every player's privacy seriously. We know there are many other platforms out there that are not transparent about how they handle user data – which is why we are committed to explaining everything in plain language that Malaysian users can easily understand.
This Privacy Policy describes the types of information we collect when you use the 1irm platform, the purposes for collection, how we store and protect it, and your rights as the owner of that personal data. We encourage you to read this document carefully and contact us if you have any questions.
By registering an account or using any part of the 1irm platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read together with Terms and Conditions which together form the complete agreement between you and 1irm.
We only collect information that is genuinely necessary to provide you with a safe, legitimate and enjoyable service. Below is a summary of the types of data we collect:
| Data Category | Data Examples | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number | KYC verification, legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications, security notifications |
| Financial Information | Bank name, account number (last 4 digits only) | Processing deposits and withdrawals |
| Usage Data | Game logs, betting history, session duration | Responsible gaming monitoring, support |
| Technical Data | IP address, device type, browser, operating system | Security, fraud detection, analytics |
| Cookie Data | Browsing preferences, login session tokens | Enhanced user experience |
This includes all information you enter directly into the platform – during account registration, profile updates, deposits or withdrawals, and when contacting our customer support team. You control what you share with us directly.
When you browse or use the 1irm platform, our systems automatically record technical information such as your device's IP address, browser type, pages visited and the duration of each session. This information is used solely for security purposes and platform performance improvement.
1irm uses your personal information only for clearly defined and lawful purposes. We will not use your data for unrelated purposes without obtaining your consent first.
1irm does not sell or disclose your personal information to third parties for marketing purposes. However, there are limited situations where we need to share certain information with the following parties in order to provide our services to you:
We work with carefully selected third-party service providers to help us operate the platform, process payments and deliver customer support. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.
We may be required to disclose your personal information to government authorities, regulatory bodies or law enforcement agencies when obligated to do so by law, court order or valid regulatory directive. In such situations, we will notify you where permitted to do so.
If 1irm is involved in a merger, acquisition, or sale of business assets, user information may be transferred as part of that transaction. You will be notified in advance before your information becomes subject to a different Privacy Policy.
Protecting your personal information is the highest priority for the 1irm team. We continuously invest in cutting-edge security infrastructure to ensure your data is always shielded from unauthorized access, disclosure, alteration, or destruction.
We retain your personal information for as long as necessary to fulfil the collection purposes stated in this policy, or for as long as required by applicable law. Generally, active account records are kept for the duration of account activity plus the relevant legal compliance period. When you close your account, we will delete or anonymise your data in line with our legal obligations.
The 1irm platform uses cookies and similar tracking technologies to enhance your experience, ensure the platform functions correctly, and help us understand how players use our services.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect platform functionality and your gaming experience. We do not use third-party cookies for advertising purposes.
You have certain rights regarding the personal information held by 1irm. We fully respect these rights and make it straightforward for you to exercise them:
You have the right to request a copy of all personal information we hold about you in a readily readable format.
You may correct inaccurate or incomplete personal information through your account profile settings.
You may request deletion of your personal data subject to applicable legal retention obligations.
You may object to the processing of your personal data for certain purposes, including marketing communications.
You may request your data in a structured, machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain circumstances provided by law.
To submit any request related to the above rights, please contact our customer support team via Live Chat on the platform. We will process your request within 30 working days from the date of receipt.
The 1irm platform is intended exclusively for adults aged 18 and above. We do not knowingly collect, store, or process any personal information from individuals under the age of 18.
If we discover that personal information from an underage individual has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. If you believe that an underage individual has registered an account on our platform, please notify us immediately through our support team.
In operating the 1irm platform, your personal information may be processed or stored on servers located in countries other than Malaysia. This is a technical requirement to ensure our platform operates quickly, securely and reliably for players across the region.
Regardless of where your data is processed, we ensure that all cross-border data transfers are carried out with adequate protection that meets the standards set out in this policy. We only work with infrastructure providers that hold internationally recognised security and privacy standards.
1irm reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, the services we offer, or applicable legal requirements.
When we make significant changes to this policy, we will notify you via in-app notification or the email registered to your account at least 7 days before the changes take effect. The "Updated" date at the top of this page will always reflect the latest revision date.
Your continued use of the 1irm platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page from time to time to stay informed.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, our privacy team is ready to assist you. We are committed to providing transparent and timely responses to every privacy-related inquiry.
You can reach us via Live Chat within the 1irm platform, available 24 hours a day, 7 days a week. For more detailed privacy inquiries or formal data rights requests, you may also write to our team via the support email listed in the footer of this website.
We are committed to processing all privacy-related inquiries within 30 business days and providing you with a satisfactory response. Your satisfaction and trust are our priority.
Now you know how we protect your privacy. Register a 1irm account today and enjoy hundreds of slot games, Live Casino, and Sports Betting with the peace of mind that your information is in trusted hands.